Last Updated: March 29, 2026
Welcome to The iPhone Guy Buyback Program (“Company,” “we,” “our,” or “us”). By submitting a device, requesting a quote, or using our services, you agree to the following Terms and Conditions.
By using our website or submitting a device for buyback, you agree to be bound by these Terms and Conditions.
If you do not agree, do not use our services.
To use our services, you must:
Be at least 18 years old
Be the legal owner of the device
Have full authority to sell the device
By submitting a device, you represent and warrant that:
You are the legal owner of the device
The device is not lost, stolen, or involved in fraud
The device is not financed, leased, or under contract
The device is authentic and not counterfeit or a replica device
You have full legal authority to sell the device
We reserve the right to:
Refuse any device
Withhold payment if ownership is in question
Cancel transactions suspected of fraud
Report suspicious activity to law enforcement
All quotes are estimates based on the information you provide and are not guaranteed.
By submitting your device, you acknowledge and agree that:
The condition you provide must be accurate and complete
Devices will undergo a full inspection upon receipt
Any undisclosed issues (including internal damage, water damage, aftermarket parts, or functional defects) may result in a revised offer
We reserve the sole right to determine the device’s condition upon inspection.
If the actual condition of the device differs from what was submitted:
A revised offer will be provided
You may accept or decline the revised offer
No transaction will be completed without your explicit approval.
Approval may be provided via:
Text message
Written confirmation
If you decline the revised offer:
Return shipping will be provided after payment of a return shipping invoice, or
You may accept the revised offer
Failure to respond within the stated timeframe may result in the device being treated as declined and subject to our abandoned device policy.
Payments are issued only after:
Inspection is complete
Final offer is accepted
Payment methods may include check, store credit, or electronic payment.
We are not responsible for delays caused by third-party payment providers.
If you ship a device to us:
You are solely responsible for securely packaging the device
You are responsible for ensuring the device arrives safely
We may provide a prepaid shipping label for convenience.
Providing a shipping label does not transfer risk of loss to us.
Risk of loss remains with you until the device is physically received and accepted by us
Shipping insurance is not included unless explicitly stated
You are responsible for requesting and purchasing shipping insurance if desired
If you choose not to insure your shipment, you accept full responsibility for any loss or damage
Lost packages
Stolen shipments
Carrier delays
Damage during transit
We strongly recommend:
Using insured shipping
Retaining your drop-off receipt and tracking number
You are solely responsible for:
Removing all personal data
Logging out of all accounts (including iCloud, Google, and any security locks)
Devices that are locked or not reset may be rejected or repriced.
We are not responsible for any personal data remaining on devices.
We reserve the right to refuse any device, including but not limited to devices that are:
Reported lost or stolen
Locked or activation restricted
Financed, leased, or unpaid
Counterfeit, replica, or non-authentic devices
Significantly misrepresented in condition
If a device is determined to be ineligible:
Return shipping will be provided after payment of a return shipping invoice, or
The device may be handled in accordance with applicable laws
If a device is:
Declined
Ineligible
Or no response is received
within 14 days of the date we send notice (via the email address or phone number you provided), the device will be considered abandoned.
We reserve the right to:
Recycle
Resell
Dispose of the device
without further liability or compensation.
You acknowledge and agree that:
We may document device condition through photos, video, and diagnostic testing upon receipt
This documentation may be used to verify condition and resolve disputes
Our records of device condition shall be considered accurate evidence
By submitting your device, you authorize us to:
Inspect, test, and evaluate the device
Perform standard diagnostic procedures
We are not responsible for:
Pre-existing issues
Issues that become apparent during normal testing
Devices must be able to power on and be testable unless otherwise disclosed.
If a device cannot be tested or has undisclosed issues, the offer may be adjusted.
Devices that are:
iCloud locked
Google locked
MDM locked
Carrier blacklisted
may be rejected or repriced.
Devices containing aftermarket parts, third-party repairs, or internal modifications may receive a reduced offer.
Devices with any signs of liquid exposure or corrosion may be repriced regardless of reported condition.
Devices missing components (including cameras, Face ID, buttons, or internal parts) may receive a reduced offer.
Processing times may vary based on volume.
We are not responsible for delays caused by carriers, payment providers, or high volume.
Upon acceptance of payment:
Ownership transfers fully to us
You relinquish all rights to the device
By accepting payment, you agree:
The transaction is final
You will not initiate a dispute without contacting us first
If a chargeback occurs:
We may pursue recovery or legal action
You may be responsible for associated costs
To the fullest extent permitted by law:
We are not liable for:
Loss of data
Shipping-related issues
Indirect or consequential damages
Our liability shall not exceed the amount paid for the device.
Quotes are:
Non-binding
Valid for 14 days
Devices received after that may be repriced based on market conditions.
We may:
Verify IMEI/serial
Cancel suspicious transactions
Withhold payment
We may cooperate with law enforcement.
You agree:
Messages sent to your provided email/phone are valid notice
You are responsible for monitoring communication
These Terms constitute the entire agreement and supersede prior communications.
Nothing creates a partnership or agency relationship.
We reserve the right to refuse service or cancel transactions at our discretion.
We are not required to return a device in its original condition after inspection.
Both parties agree to act in good faith.
We are not liable for events beyond our control.
These Terms shall not be interpreted against the drafting party.
If any part is unenforceable, the rest remains valid.
These Terms are governed by Oregon law.
All disputes shall be resolved in Deschutes County, Oregon.
You waive other jurisdictions and class actions.
We may update these Terms at any time.
The iPhone Guy
Bend, Oregon
541-525-2581
www.bendoregoniphonerepair.com
