Privacy Policy

Privacy Policy

Privacy Policy

Last Updated: March 29, 2026

Welcome to The iPhone Guy Buyback Program (“Company,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our device buyback services.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information

We may collect:

  • Full name

  • Email address

  • Phone number

  • Billing and/or shipping address

  • Payment information (for payouts)

Device Information

  • Device make, model, and condition

  • IMEI or serial number

  • Carrier and storage capacity

Automatically Collected Information

  • IP address

  • Browser type and device type

  • Pages visited and time spent

  • Cookies and usage data

2. How We Use Your Information

We use your information to:

  • Provide buyback quotes and process transactions

  • Communicate with you regarding your submission

  • Verify device ownership and prevent fraud

  • Process and issue payments

  • Improve website performance and user experience

  • Comply with legal obligations

3. Device & Ownership Verification

To protect against fraud and comply with industry standards:

  • We may verify IMEI/serial numbers through third-party services

  • Devices reported as lost, stolen, or financed may be rejected

  • You confirm you are the lawful owner of any device submitted

4. Payment Processing

Payments may be issued via:

  • Check

  • Store credit

  • Electronic payment providers

We do not store full payment card details. Payments are processed through secure third-party providers.

5. Shipping & Third-Party Handling

If you choose to ship a device to us, your information may be shared with shipping carriers to facilitate delivery.

Shipping carriers operate independently and have their own privacy practices. We encourage you to review their policies.

6. Device Data Responsibility

Before submitting a device, you are responsible for:

  • Removing all personal data

  • Logging out of all accounts (iCloud, Google, etc.)

We are not responsible for any personal data remaining on devices received.

7. How We Share Information

We do not sell your personal information.

We may share your information with the following categories of third parties:

  • Payment processors (to securely issue payments)

  • Shipping carriers (to send or receive devices)

  • Device verification services (including IMEI/serial number check providers)

  • Technology and hosting providers (website infrastructure, analytics tools)

  • Customer communication platforms (email and SMS service providers)

  • Legal authorities or law enforcement when required by law

These third parties are only provided the information necessary to perform their specific services.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality

  • Analyze traffic and usage

  • Enhance your experience

You can disable cookies through your browser settings.

9. Do Not Track & Global Privacy Control Signals

Our website does not respond to traditional “Do Not Track” (DNT) browser signals.

However, where required by applicable law, we recognize Global Privacy Control (GPC) signals as a valid request to opt out of certain data sharing practices.

You can enable GPC through supported browsers or extensions to communicate your privacy preferences.

10. Communications & SMS Consent

We obtain active consent before sending text messages.

When you provide your phone number through our website (such as on a quote form or submission page), you will be presented with clear disclosure language at the point of entry, such as:

“By providing your phone number, you agree to receive automated transactional and update text messages from The iPhone Guy. Consent is not a condition of purchase. Msg & data rates may apply. Reply STOP to opt out.”

By submitting your phone number and proceeding, you agree that we may contact you via:

  • Phone calls

  • Text messages (SMS)

  • Email

These communications may include:

  • Buyback quotes

  • Status updates

  • Payment notifications

  • Customer support messages

You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact us directly.

We do not send unsolicited marketing messages without separate consent.

11. Data Security

We implement reasonable security measures, including:

  • SSL encryption

  • Restricted access to personal data

  • Industry-standard safeguards

However, no system is completely secure.

12. Data Retention

We retain your information only as long as necessary to:

  • Complete transactions

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

13. Your Privacy Rights

General U.S. Rights

Depending on your state of residence, you may have the right to:

  • Access your personal data

  • Request corrections

  • Request deletion of your data

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Request access to personal data we collect

  • Request deletion of your personal data

  • Request information about how your data is used

  • Request that we do not sell your personal data

We do not sell personal information.

To exercise your rights, please contact us using the information below.

14. Third-Party Services

We may use trusted third-party providers, including but not limited to:

  • Payment processors (e.g., Stripe, Square, PayPal)

  • Shipping carriers (e.g., USPS, UPS, FedEx)

  • Analytics providers (e.g., Google Analytics)

These providers operate under their own privacy policies. We encourage you to review them.

15. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal data from minors.

16. Business Transfers

If our business is sold, merged, or transferred, your information may be included as part of that transaction.

17. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Updated” date.

18. Contact Information

If you have any questions or requests regarding this Privacy Policy, please contact:

The iPhone Guy

Bend, Oregon
541-525-2581
www.bendoregoniphonerepair.com

How this business may use an AI assistant

This website runs on STACKS. The business that operates it may connect an AI assistant, such as ChatGPT (OpenAI) or Claude (Anthropic), to its STACKS account to help run the website. This section explains what that means for your information.

What the assistant can see

Only this business's own information, and only while the business keeps the assistant connected:

  • the business's offer prices and price list, and its buy price configuration;
  • a grouped summary of the business's inventory (counts and price ranges by model, storage, carrier, condition and status, never individual units);
  • observed market price bands, the business's store locations and its ad creatives;
  • the public pages of this website, as any visitor sees them;
  • search performance for this website from Google Search Console (search terms, pages, clicks and impressions, not tied to any visitor).

What the assistant can change

When the business connects an assistant, it approves each kind of change separately and can switch any of them off. The kinds of change available today are:

  • adjusting device offer prices, within fixed limits set by STACKS;
  • changing page titles, search descriptions, and the descriptive text of brand and category pages;
  • editing the text, images and icons of this website's pages, blog posts, FAQ entries, home page sections and their cards, and menu labels, their order and whether each one shows, and, if the business allows it separately, creating new pages, posts, FAQ entries and home page cards.

What it does not receive

The assistant tools give no access to customer information: not your name, email address, phone number, postal address, orders or payment details, and not the IMEI or serial number of a device you sell to this business.

Who processes the data

The data above goes only to the assistant provider the business chose, under the business's own account with that provider. STACKS does not send it to any other AI provider. Requests travel through STACKS systems on Cloudflare's network, and STACKS stores its records of them with Supabase in the United States (Northern California). Images the assistant adds to this website are resized and stored on this website's own storage, also on Cloudflare's network.

How long records are kept

STACKS keeps a technical log of each assistant request and its result for 90 days, visible only to STACKS platform staff. It keeps a record of each change the assistant makes (which fields were changed, not the new text) for as long as the business has a STACKS account. This website keeps each change with its previous and new text so the business can review and undo it, and keeps every image an assistant adds, even after it is replaced or removed, so that change can be undone too.

Turning it off

The business can disconnect its assistant at any time in the STACKS app, under Account, then AI Assistants, or by removing the connection inside the assistant. Access stops immediately. Approving an assistant again replaces the earlier connection. The records described above are kept for the periods stated.

For questions about how this business uses these tools, contact the business using the details on this website.