We offer competitive payouts for phones, tablets, and more — so you get the most value for your device without the hassle.
Fast, Secure & Reliable
From instant quotes to fast payouts, our process is simple and secure. Every device is handled professionally with safe data wiping and trusted processing.
Real Support When You Need It
Have a question? Our team is available and happy to help. As a trusted Bend-based business, we’re here to make the process easy from start to finish.
Some questions you may have
No, Like new category is for MINT device only. There cannot be a single scratch on the device at all. We price like new device higher because they can sell for a higher value. Device with scratches do not sell for this higher pricing and therefore do not quality for like new condition. This include no scratches on the sides, front/back glass or at charging port area. Please clean the device fully and fully inspect very close if you are trying to sell at like new condition. Only 5% of actual items sent will be like new category. Please be sure to correctly identify your device condition before sending to avoid any repricing situation. We do not like to have to repricing any item, it makes it an uncomfortable situation for both the buyer and seller. This is a very easily avoidable situation if item is inspected closely. Just because your item was kept in a case, does not mean the item is like new automatically. Dirt and rocks and rec havoc on the phone and you may not even know. Again, Clean and inspect closely. Please make it easy for all of us and correctly categorize your item for quick payment
This all depends on the status of the device itself at time of purchase. Some device can be purchased with credit card and then blacklisted later on. In most cases, we generally do not buy new devices or business account devices unless they are already fully paid off and are already fully unlocked. Any device on a payment plan will be either returned at buyer expense (if trying to sell as unlocked but on payment plan) OR we will buy for parts only at minor damage or damaged. We do not buy any blacklisted devices for any reason. Do not send these. Any device locked to a specific carrier if purchased new recently, we do not buy even if device has a clean ESN at time of testing. This is due to carrier usually has a waiting period of 60 days or more before unlocking to ensure the device was not stolen or purchased fraudulently.
Welcome to The iPhone Guy Buyback Program (“Company,” “we,” “our,” or “us”). By submitting a device, requesting a quote, or using our services, you agree to the following Terms and Conditions.
1. Agreement to Terms
By using our website or submitting a device for buyback, you agree to be bound by these Terms and Conditions.
If you do not agree, do not use our services.
2. Eligibility
To use our services, you must:
Be at least 18 years old
Be the legal owner of the device
Have full authority to sell the device
3. Device Ownership & Legal Responsibility
By submitting a device, you represent and warrant that:
You are the legal owner of the device
The device is not lost, stolen, or involved in fraud
The device is not financed, leased, or under contract
The device is authentic and not counterfeit or a replica device
You have full legal authority to sell the device
We reserve the right to:
Refuse any device
Withhold payment if ownership is in question
Cancel transactions suspected of fraud
Report suspicious activity to law enforcement
4. Device Condition & Inspection
All quotes are estimates based on the information you provide and are not guaranteed.
By submitting your device, you acknowledge and agree that:
The condition you provide must be accurate and complete
Devices will undergo a full inspection upon receipt
Any undisclosed issues (including internal damage, water damage, aftermarket parts, or functional defects) may result in a revised offer
We reserve the sole right to determine the device’s condition upon inspection.
5. Revised Offers & Customer Approval
If the actual condition of the device differs from what was submitted:
A revised offer will be provided
You may accept or decline the revised offer
No transaction will be completed without your explicit approval.
Approval may be provided via:
Text message
Email
Written confirmation
If you decline the revised offer:
Return shipping will be provided after payment of a return shipping invoice, or
You may accept the revised offer
Failure to respond within the stated timeframe may result in the device being treated as declined and subject to our abandoned device policy.
6. Payment Terms
Payments are issued only after:
Inspection is complete
Final offer is accepted
Payment methods may include check, store credit, or electronic payment.
We are not responsible for delays caused by third-party payment providers.
7. Shipping, Risk of Loss & Insurance
If you ship a device to us:
You are solely responsible for securely packaging the device
You are responsible for ensuring the device arrives safely
We may provide a prepaid shipping label for convenience. Providing a shipping label does not transfer risk of loss to us.
Risk of Loss
Risk of loss remains with you until the device is physically received and accepted by us
Insurance Responsibility
Shipping insurance is not included unless explicitly stated
You are responsible for requesting and purchasing shipping insurance if desired
If you choose not to insure your shipment, you accept full responsibility for any loss or damage
We are not responsible for:
Lost packages
Stolen shipments
Carrier delays
Damage during transit
Recommendation
We strongly recommend:
Using insured shipping
Retaining your drop-off receipt and tracking number
8. Data Removal & Account Responsibility
You are solely responsible for:
Removing all personal data
Logging out of all accounts (including iCloud, Google, and any security locks)
Devices that are locked or not reset may be rejected or repriced.
We are not responsible for any personal data remaining on devices.
9. Refused or Ineligible Devices
We reserve the right to refuse any device, including but not limited to devices that are:
Reported lost or stolen
Locked or activation restricted
Financed, leased, or unpaid
Counterfeit, replica, or non-authentic devices
Significantly misrepresented in condition
If a device is determined to be ineligible:
Return shipping will be provided after payment of a return shipping invoice, or
The device may be handled in accordance with applicable laws
10. Abandoned Devices
If a device is:
Declined
Ineligible
Or no response is received
within 14 days of the date we send notice (via the email address or phone number you provided), the device will be considered abandoned.
We reserve the right to:
Recycle
Resell
Dispose of the device
without further liability or compensation.
11. Device Condition Documentation
You acknowledge and agree that:
We may document device condition through photos, video, and diagnostic testing upon receipt
This documentation may be used to verify condition and resolve disputes
Our records of device condition shall be considered accurate evidence
12. Inspection Authorization
By submitting your device, you authorize us to:
Inspect, test, and evaluate the device
Perform standard diagnostic procedures
We are not responsible for:
Pre-existing issues
Issues that become apparent during normal testing
13. Device Functionality Requirement
Devices must be able to power on and be testable unless otherwise disclosed.
If a device cannot be tested or has undisclosed issues, the offer may be adjusted.
14. Account & Management Locks
Devices that are:
iCloud locked
Google locked
MDM locked
Carrier blacklisted
may be rejected or repriced.
15. Non-Original or Modified Devices
Devices containing aftermarket parts, third-party repairs, or internal modifications may receive a reduced offer.
16. Liquid Damage
Devices with any signs of liquid exposure or corrosion may be repriced regardless of reported condition.
17. Missing Components
Devices missing components (including cameras, Face ID, buttons, or internal parts) may receive a reduced offer.
18. Processing Time
Processing times may vary based on volume.
We are not responsible for delays caused by carriers, payment providers, or high volume.
19. Transfer of Ownership
Upon acceptance of payment:
Ownership transfers fully to us
You relinquish all rights to the device
20. Payment Disputes & Chargebacks
By accepting payment, you agree:
The transaction is final
You will not initiate a dispute without contacting us first
If a chargeback occurs:
We may pursue recovery or legal action
You may be responsible for associated costs
21. Limitation of Liability
To the fullest extent permitted by law:
We are not liable for:
Loss of data
Shipping-related issues
Indirect or consequential damages
Our liability shall not exceed the amount paid for the device.
22. Quote Expiration & Market Changes
Quotes are:
Non-binding
Valid for 14 days
Devices received after that may be repriced based on market conditions.
23. Fraud Prevention
We may:
Verify IMEI/serial
Cancel suspicious transactions
Withhold payment
We may cooperate with law enforcement.
24. Communication
You agree:
Messages sent to your provided email/phone are valid notice
You are responsible for monitoring communication
25. Entire Agreement
These Terms constitute the entire agreement and supersede prior communications.
26. Independent Relationship
Nothing creates a partnership or agency relationship.
27. Right to Refuse Service
We reserve the right to refuse service or cancel transactions at our discretion.
28. No Obligation to Repair
We are not required to return a device in its original condition after inspection.
29. Good Faith
Both parties agree to act in good faith.
30. Force Majeure
We are not liable for events beyond our control.
31. Interpretation
These Terms shall not be interpreted against the drafting party.
32. Severability
If any part is unenforceable, the rest remains valid.
33. Governing Law
These Terms are governed by Oregon law.
All disputes shall be resolved in Deschutes County, Oregon.
You waive other jurisdictions and class actions.
Welcome to The iPhone Guy Buyback Program (“Company,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our device buyback services.
By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
Personal Information
We may collect:
Full name
Email address
Phone number
Billing and/or shipping address
Payment information (for payouts)
Device Information
Device make, model, and condition
IMEI or serial number
Carrier and storage capacity
Automatically Collected Information
IP address
Browser type and device type
Pages visited and time spent
Cookies and usage data
2. How We Use Your Information
We use your information to:
Provide buyback quotes and process transactions
Communicate with you regarding your submission
Verify device ownership and prevent fraud
Process and issue payments
Improve website performance and user experience
Comply with legal obligations
3. Device & Ownership Verification
To protect against fraud and comply with industry standards:
We may verify IMEI/serial numbers through third-party services
Devices reported as lost, stolen, or financed may be rejected
You confirm you are the lawful owner of any device submitted
4. Payment Processing
Payments may be issued via:
Check
Store credit
Electronic payment providers
We do not store full payment card details. Payments are processed through secure third-party providers.
5. Shipping & Third-Party Handling
If you choose to ship a device to us, your information may be shared with shipping carriers to facilitate delivery.
Shipping carriers operate independently and have their own privacy practices. We encourage you to review their policies.
6. Device Data Responsibility
Before submitting a device, you are responsible for:
Removing all personal data
Logging out of all accounts (iCloud, Google, etc.)
We are not responsible for any personal data remaining on devices received.
7. How We Share Information
We do not sell your personal information.
We may share your information with the following categories of third parties:
Payment processors (to securely issue payments)
Shipping carriers (to send or receive devices)
Device verification services (including IMEI/serial number check providers)
Technology and hosting providers (website infrastructure, analytics tools)
Customer communication platforms (email and SMS service providers)
Legal authorities or law enforcement when required by law
These third parties are only provided the information necessary to perform their specific services.
8. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Improve website functionality
Analyze traffic and usage
Enhance your experience
You can disable cookies through your browser settings.
9. Do Not Track & Global Privacy Control Signals
Our website does not respond to traditional “Do Not Track” (DNT) browser signals.
However, where required by applicable law, we recognize Global Privacy Control (GPC) signals as a valid request to opt out of certain data sharing practices.
You can enable GPC through supported browsers or extensions to communicate your privacy preferences.
10. Communications & SMS Consent
We obtain active consent before sending text messages.
When you provide your phone number through our website (such as on a quote form or submission page), you will be presented with clear disclosure language at the point of entry, such as:
“By providing your phone number, you agree to receive automated transactional and update text messages from The iPhone Guy. Consent is not a condition of purchase. Msg & data rates may apply. Reply STOP to opt out.”
By submitting your phone number and proceeding, you agree that we may contact you via:
Phone calls
Text messages (SMS)
Email
These communications may include:
Buyback quotes
Status updates
Payment notifications
Customer support messages
You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact us directly.
We do not send unsolicited marketing messages without separate consent.
11. Data Security
We implement reasonable security measures, including:
SSL encryption
Restricted access to personal data
Industry-standard safeguards
However, no system is completely secure.
12. Data Retention
We retain your information only as long as necessary to:
Complete transactions
Comply with legal obligations
Resolve disputes and enforce agreements
13. Your Privacy Rights
General U.S. Rights
Depending on your state of residence, you may have the right to:
Access your personal data
Request corrections
Request deletion of your data
California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the right to:
Request access to personal data we collect
Request deletion of your personal data
Request information about how your data is used
Request that we do not sell your personal data
We do not sell personal information.
To exercise your rights, please contact us using the information below.
14. Third-Party Services
We may use trusted third-party providers, including but not limited to:
Payment processors (e.g., Stripe, Square, PayPal)
Shipping carriers (e.g., USPS, UPS, FedEx)
Analytics providers (e.g., Google Analytics)
These providers operate under their own privacy policies. We encourage you to review them.
15. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal data from minors.
16. Business Transfers
If our business is sold, merged, or transferred, your information may be included as part of that transaction.
17. Changes to This Privacy Policy
We may update this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Updated” date.
18. Contact Information
If you have any questions or requests regarding this Privacy Policy, please contact:
